The goods will be delivered to you within a few days after receipt of your order.
If the chosen model and colour are immediately available in stock, shipment will take place within 24 hours after receipt of the order, and the goods will reach you within the next two days.
If this is not the case, you should allow approximately three days extra time.
As a rule, then, the goods ordered will be at your disposal within a maximum of about two to five days from the time of our receipt of your communication. We are of course talking about working days, Saturdays and holidays excluded.
In the unlikely event of a longer waiting time, our staff will contact you immediately to agree on what to do. You can then cancel the order, wait for delivery of the exact product you requested, or accept one of our immediate replacement proposals.
Remember that:
-
VAT and all other taxes and duties are already included in the price.
-
For deliveries within Italy, the delivery, shipping and transport costs of the wigs are also already included in the price. If you purchase accessories together with one or more wigs, you will not have to add anything extra to the indicated price. Shipping costs are in any case free of charge for orders of EUR 25 or more. For goods weighing more than 6 kg, we will contact you promptly to make arrangements.
-
For shipments abroad, a small shipping fee may be charged, which varies from country to country.
-
By making a minimum purchase of only 350 euro for fibre models, and 1,000 euro for natural hair models, we will send you a complimentary maintenance kit.
-
The requested goods will be delivered to you in a package without any specific information on the contents.
As better specified on the dedicated page, you may exercise your right of withdrawal, pursuant to Legislative Decree 21 February 2014, no. 21 (implementing Directive 2011/83/EU, amending Directives 93/13/EEC and 1999/44/EC, and repealing Directives 85/577 EEC and 97/7/EC), by notifying us by registered letter with acknowledgement of receipt within ten working days of receipt of the goods, and returning the ordered goods in perfect condition and in their original packaging within 15 working days.
Please note: even though the law requires a registered letter to be sent to indicate one's wish to return the product, a simple e-mail may suffice for us in a friendly manner. A simple telephone call, on the other hand, cannot be accepted; we require a written communication.
Please bear in mind that, as stipulated in the aforementioned directive, you are responsible for the shipping costs for returning the goods.
If you change your mind and decide to cancel your order before the shipment takes place, no problem, just let us know as soon as possible, even by e-mail. If you have already made the payment, it will be returned to you immediately, minus any costs we may incur for collection and return.
Finally, as specified below,your personal data will not be disclosed to anyone, for any reason whatsoever, except for legal obligations and the internal organisational needs of our company.
The management of ParruccheLanza reserves the right to accept or decline orders received.
Any disputes shall be settled by the court of Gorizia.
Validity of prices and offers
The prices and offers of the wigs and accessories presented on this website are valid until the last day of the current month.
Anonymity and privacy
The requested goods will be delivered to you in a package without any specific information about the contents.
Your personal data will not be communicated to anyone, for any reason whatsoever, except in cases arising from legal obligations. They will remain in our archives for the sole purpose of managing our commercial relationship in the best possible way, i.e. to possibly send you information material on the novelties of our proposals, in which you will have shown an interest in purchasing. Your privacy will always and on every occasion be fully protected, since we fully apply the consumer protection provisions contained in Legislative Decree 196 of 30 June 2003.
At any time you can ask to know, modify or remove your data in our possession, simply by contacting us in the manner already indicated on the Anonymity and Privacy page. The person responsible for processing your personal data is the legal representative of the company Lanza Srl, via Mazzini 20, 34170 Gorizia.
For further details on the protection of your personal data, please read our Information pursuant to art. 13, Legislative Decree 196/2003.